This terms of service governs your use our website, software, service platform , APIs, products, systems or related services that are provided by HostJams.
The term “You”, “Yours”,”User”,”Client” refers to you as the user of our services including any authorized parties conducting on your behalf. HostJams is refereed to as “We”,”Us”,”Our”,”HostJams”,”HJ”.
At HostJams, we value your privacy above all and have taken the necessary precaution to protect information that you entrust us with. Unless authorized by you, we do not provide third parties with your personal information. Domain registration are publicly available information made possible through “Whois” and we do not have any control over Whois. With that being said, we recommend our customer to purchase a whois to guard services from their preferred domain registration company.
At HostJams, the information we collect from you during registration process, throughout the use of our services are for HostJams internal use only. We use those information to contact you regarding services upgrades, issues on our service platform, issues with your domain, diagnose problems you are facing. We also use those information to protect you, yes, we care about protecting you. Your pin, password and username are use for authentication purpose. In addition, we may collect anonymous demographic statistics information in order to help us improve our services. We care about your experience at HostJams and want to make administering your website, purchasing experience and among others enjoyable and smooth as possible.
Our sites may contain links to third-party websites, partner links and other external links. HostJams is not responsible for the privacy practices or the contents of such websites. We highly recommend that you review their privacy statements, do not disclosure your information or authorize any of your information to be linked to your HostJams account if you do not want to share your information with them.
You may receive emails from us for various purpose such as confirmation of purchases, password changes, and among other at times. We recommend you read those emails and ensure that they were performed by you or parties authorized to act on your behalf. While we may assist you in recovering or regaining control of your accounts, if it were hacked, as a result of those who are not authorized, we will not be responsible for damages that have escalate beyond our control as a result of you not notifying us promptly when you received the suspected emails.
We will never give your information to law enforcements or courts without the proper warrants. Should we believe that it is within the requirement of the law and is required in order to enforce justice, we have no other options than to comply with the requirement. You will receive an email from us informing you that we had no choice but to comply with the law shall such case occur.
At HostJams, we currently do not store any information regarding your credit card, debit card or other accounts information such as paypal credentials. We value your safety, hence we use an authorized third party namely: Stripe(stripe.com) and Paypal (paypal.com) , which securely conduct your payments and return to us a token which we use to verify payments. Your payments are never conducted on our servers nor is their information stored. Those are done securely by our mentioned payment providers.
In additional, payments for web designing and implementation are never charged until our client are satisfied and we have delivered as promise. Therefore, there will be NO refund for web designing packages for any reason whatsoever.
At HostJams, we may terminate, suspend your account, suspend access to our service with or without prior notice. We are not liable for any inconveniences that may occur as a result of termination or suspension. Those come as a result of breaches in the terms, required court order or other reasonable judgments.
You understand that our platform contain a huge portion of automations in order to provide customers with the best experience. With that being said, our platform perform domain hosting renewal checking 24/7. We will send you an email when your hosting is due to expire in order to give you enough time to plan a renewal action. Shall you failed to renew your hosting in time, your hosting domain will be automated to suspend everything remaining intact. A suspend hosting account will be pointed to HostJams home page. In additional, we will NOT be liable for any inconvenience occurred as a result of you, the end user, failing to renew the hosting on time.
You are solely responsible for risk of loss, damages to your servers not limiting to Apache, FTP, MYSQL and among other servers made available to you by us. You are responsible for ensuring that your account is secure including those of your customers. Unless provided by us as an additional service (additional charges) you are responsible for performing constant backup of your website contents and among other. You should ensure that your servers are protected with a strong password and resistance against known password attacks such as dictionary attack, rainbow tables and among other. Your server data travels on the network, you are responsible for ensuring that those data are secure and encrypted by purchasing the necessary security implementation such as SSL certificate and among other. We are not responsible for how you store your information on your database. We recommend you store critical information in encrypted format instead of plaintext. Your understand that at HostJams, we take the necessary steps to protect our customers and ensure the security of our resources. However, attacks are becoming more sophisticated and in fact no system in the world is immune from unpredictable attacks. With that being said, HostJams should not be held liable for any damages as a result of attacks on your server(s).
At HostJams, we are adhere to the terms of service as to that of our domain, hosting and data center provider. Such terms of service also extended to that our client(s) and their client(s). The following activities are prohibited.
By using any Services, provided by HostJams You agree:
At its discretion, HostJams can remove any content we determine to be prohibited by this agreement or our Terms and Conditions. No backups will be kept of removed content.
Should you have any question, please contact us. We will be more than happy to answer any questions or concerns you may have.